01492 209737

Arrival and Departure

Check in is from 4pm to 8pm.  Check in times outside of those specified must be confirmed with us prior to arrival.  Check out time is 10.30am on your day of departure.

Bookings and Cancellations

A deposit of one nights stay will be taken on booking. This is non-refundable on cancellation.  If cancellation is within 7 days before arrival, the full amount will be charged.  We strongly advise that you have travel insurance to cover you if you need to cancel.

Please note that if a cancellation is made due to bad weather, our cancellation policy will apply.

If you need to cancel your stay with us please contact us as soon as possible.

We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.

Cancellation by Us

Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into another local bed and breakfast in a similar standard of room(s). Should this establishment be more expensive than Bodnant Guest House, we will pay the difference for the first night of your stay. Our liability will not extend beyond these conditions.

Parking

There are two spaces on the drive that are available on a first come, first served basis.  No charge is made for parking.  There is also on street parking available which is unrestricted.  Cars are parked at owners risk.

Damages and Breakages

We reserve the right to make a charge of up to £250 for any damage caused to a room by a guest, including damage caused by a spillage or vomiting.  We do not normally charge for minor mishaps but in order for us to be able to clean up things successfully, please notify us as soon as possible if something happens.

Change of Room

If a booking is taken for a specific room, we reserve the right to transfer the booking to an alternative room of similar quality.

Keys

You have access to the building and your room 24 hours a day throughout your stay using a set of keys given to you when you register on arrival. You have full responsibility of these keys for the duration of your stay. Lost keys will be charged at £30.00 per set plus any additional costs incurred if any additional work is required, such as, locks having to be changed.

Lost Property

We are happy to return items that have been left following departure. However, we reserve the right to make a charge for postage and packaging.

Payment

Payment is due on the morning of departure.  We accept cash, credit and debit cards and cheques (cheques for deposits only).

Pets

Pets, other than assistance dogs, are not allowed in the guest house.

Smoking

Smoking, including the use of e-cigarettes, is not permitted within the guest house.

Termination Policy

Bodnant Guest House reserves the right to terminate, without notice, an individuals stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (Please note that non compliance of our non smoking policy may constitute termination). In such circumstances any outstanding account must be settled, no refunds will be made.