01492 209737

Guest Information

Accessibility

The front door is accessed by a concrete pathway between two slate shale parking spaces. There is one 140mm step to the front door that takes you into an entrance hallway; a further door takes you into the hallway reception area. The guest’s dining room is off the main hallway.

Please note that we have no ground floor bedrooms, all bedrooms are on the first or second floor. We are happy to help guests with their luggage if necessary.

From the hallway there are thirteen 180mm steps to a small half landing and a further four steps to the first floor landing. There are four bedrooms on the first floor, a further eleven 180mm steps take you to a second half landing and then four more to the second floor landing. There are two bedrooms on the second floor. There is no lift available.

Bedrooms that have an en-suite shower room all have showers that have a small step over of around 10cm into them.  They are not level with the floor.

Bookings and Cancellations

By booking direct with us you will receive the best available rate.  You can book via our website, by email or by phone on 01492 209737

A deposit of one nights stay will be taken on booking. This is non-refundable on cancellation.  If cancellation is within 7 days before arrival, the full amount will be charged.  We strongly advise that you have travel insurance to cover you if you need to cancel.

Please note that if a cancellation is made due to bad weather, our cancellation policy will apply.

Payments

We accept payments by credit/debit card, cash or cheque.

Check In/Out times

 Check in is between 4-8pm.  If you wish to arrive at a different time, this may be possible by prior arrangement.  However, if you haven’t contacted us before hand, please don’t presume that we will be here outside of those times.

Check out is by 10.30am on the day of departure.  Please make sure that you leave your keys with us before you go. 

Pets

We do not accept pets other than assistance dogs.

Parking/Bike storage

There are two spaces on the drive which are available on a first come, fist served basis.  There is also on street parking available which is unrestricted. 

We are able to store bikes at the rear of the property but please note that there is only room to store two undercover. 

Damages and Breakages

We reserve the right to make a charge of up to £250 for any damage caused to a room by a guest, including damage caused by a spillage or vomiting.  We do not normally charge for minor mishaps but in order for us to be able to clean up things successfully, please notify us as soon as possible if something happens.